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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use West28 Casino. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and West28 Casino concerning your use of the website, your account and the gambling services made available through the website. They apply to all visitors, registered customers and anyone who accesses or uses any part of the service. Additional terms may apply to specific games, tournaments, promotions, payment methods or other features. Those additional terms will be made available when relevant and should be read together with these Terms & Conditions.
On this page
By visiting the website, registering an account, making a deposit, placing a wager or using any service, you agree to follow these terms. If you do not agree with them, you must not use the website. You are responsible for reviewing the current version before using the service because terms may be updated from time to time. Continued use after an update means that you accept the revised terms.
West28 Casino may make reasonable changes to the website, available games, features, payment options, content and operating procedures. Availability may differ according to your location, device, account status, applicable law or technical requirements. No part of the website should be treated as an invitation to gamble where gambling is not lawful.
Eligibility and legal use
You must be at least 18 years old, or older if a higher minimum age applies to you, and legally permitted to use online gambling services in the place where you are located. You must not access or use the website if online gambling is prohibited or restricted in your jurisdiction. It is your responsibility to check the laws that apply to you before registering or playing.
- You must provide accurate and complete information when registering and whenever your details change.
- You must use the website only for personal entertainment and not on behalf of another person or business.
- You must not allow a person who is underage, self-excluded or otherwise prohibited to use your account.
- You must not use the website from a location where doing so would breach applicable law.
- You must comply with all instructions, rules and notices displayed on the website.
2. Accounts, identity and security
You may generally hold only one personal account unless West28 Casino has expressly approved otherwise. An account must be registered in your own name and must not be sold, transferred, rented or shared. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed by someone else, you should stop using it and notify the relevant support team through the contact options made available on the website.
During registration, account maintenance or withdrawals, identity, age, address, payment method or source-of-funds checks may be required. These checks help protect customers, prevent fraud and support compliance with applicable requirements. You must provide documents and information that are genuine, current and readable when requested. West28 Casino may restrict account activity while checks are being completed and may refuse or delay a transaction where information is incomplete, inconsistent or cannot be verified.
Suspension and closure
An account may be suspended, restricted or closed where there is a suspected breach of these terms, an identity concern, a security issue, unlawful activity, a responsible gambling concern, a duplicated account or conduct that may affect the integrity of the website or its games. Action may also be taken where required by law or by a relevant authority. Where appropriate, you may be asked to explain activity or provide further information before a decision is made.
You may ask to close your account at any time. Account closure does not remove obligations that arose before closure. Any remaining balance will be handled in accordance with applicable law, verification requirements and the relevant payment procedures. Amounts connected with unlawful conduct, fraud, chargebacks or a breach of these terms may be withheld or reviewed where this is permitted by law.
Fair play and prohibited conduct
- Do not use another person's account, payment method or identity information.
- Do not manipulate, disrupt, reverse engineer or interfere with the website, games or security systems.
- Do not use software, bots, scripts, devices or techniques intended to gain an unfair advantage.
- Do not exploit a technical error, pricing error, game fault or other obvious mistake.
- Do not use funds obtained through fraud, theft, unauthorised access or any unlawful activity.
- Do not collude with other players or attempt to influence game outcomes improperly.
3. Deposits, withdrawals and wagering
Before gambling, you must ensure that you have enough available funds and that your chosen payment method belongs to you or is authorised for your use. Payment methods may have their own terms, processing requirements and fees. West28 Casino may accept or remove payment options at any time and may apply transaction checks before funds are credited or released.
You must not deposit money for the purpose of transferring it to another person or using the website as a payment service. Deposits should be made only with funds that you can afford to lose. You should consider your own financial position before gambling and never use borrowed money, money needed for essential expenses or funds belonging to another person.
A deposit may be rejected, reversed or returned where the payment cannot be verified, is subject to a chargeback, appears unauthorised or creates a compliance concern. You remain responsible for any fees charged by your bank, card provider or payment service. Currency conversion may also be handled by your payment provider, and the final amount shown by that provider may differ from the amount displayed on the website.
Withdrawal requests may be subject to identity checks, payment checks, anti-fraud controls and any applicable game or promotional conditions. Where possible, withdrawals may be returned using an approved method connected with your deposits. Additional information may be requested before a withdrawal is processed. Processing times can vary depending on the method, verification status, weekends, public holidays, banking procedures and other factors.
Games, wagers and results
A wager is accepted only when it has been confirmed by the website's systems. You should check your balance, wager details and game result before continuing. Once accepted, a wager will normally be governed by the rules shown for that game or service. If there is a clear technical, display or recording error, West28 Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.
Game results recorded by the website's systems will generally be treated as final unless there is clear evidence of a technical fault or another reason to review the result. If a game or service is interrupted, West28 Casino may investigate the affected activity and apply an appropriate resolution consistent with the applicable rules and law. Gambling outcomes are uncertain, and no result, return or level of winnings is guaranteed.
Promotions and bonuses
Promotions, bonuses, free bets and other offers are subject to their own promotional terms. These may include eligibility conditions, expiry dates, wagering requirements, game restrictions, minimum deposits, maximum values or withdrawal conditions. Only one offer may be available to a customer or household where the promotional terms say so. You should read the full terms of an offer before accepting or using it.
West28 Casino may withdraw, amend or refuse a promotion where there is an error, suspected abuse, duplicate participation, prohibited conduct or a breach of the relevant terms. Any promotional balance or associated winnings may be removed where the offer was obtained or used improperly. Promotional terms do not override any legal rights that cannot be excluded.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, gamble when upset or use gambling to escape personal difficulties. If gambling is no longer enjoyable or feels difficult to control, stop and seek support.
- Use available deposit, wager, loss or time controls where offered.
- Take regular breaks and keep gambling separate from essential spending.
- Consider self-exclusion or account closure if you need a longer break.
- Do not gamble while affected by alcohol, drugs or serious emotional distress.
- Seek independent help from a recognised Australian gambling support service if you are concerned about your gambling.
Requests for self-exclusion or account restrictions should be made through the support options shown on the website. Restrictions may apply for a selected period or until you ask for them to be reviewed, depending on the option chosen and applicable requirements. You must not attempt to open another account or bypass a restriction during a self-exclusion period.
Privacy and communications
Personal information is collected, used, stored and disclosed in accordance with the West28 Casino Privacy Policy and applicable privacy laws. Information may be used to create and manage your account, process payments, verify identity and age, protect the website, meet legal obligations, provide customer support and communicate relevant service information. You should read the Privacy Policy to understand how information is handled and what choices may be available to you.
You are responsible for ensuring that the contact information in your account remains accurate. Service notices, account messages and important updates may be sent using the details or communication channels associated with your account. Marketing communications should include an available option to manage promotional messages where required by law.
Website availability and liability
The website is provided subject to availability. Access may be interrupted or restricted because of maintenance, technical problems, telecommunications failures, security events, third-party services or circumstances outside reasonable control. West28 Casino does not promise that the website will always be uninterrupted, error-free or available on every device or network.
To the extent permitted by law, West28 Casino is not responsible for losses caused by your failure to protect account details, your misuse of the website, interruptions outside reasonable control, payment provider actions, device or network problems, or reliance on information that is incomplete or outdated. Nothing in these terms excludes, restricts or modifies any consumer guarantee, condition, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Governing terms and questions
These Terms & Conditions are intended to operate consistently with applicable Australian laws and any other mandatory rules that apply to your use of the service. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.
If you have a question, complaint or concern about these terms, your account or a transaction, use the customer support and contact options displayed on the West28 Casino website. Please provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information through an unsecured channel. These Terms & Conditions should be read with the Privacy Policy, Responsible Gambling information and any specific terms displayed for a game or promotion.
