Privacy Policy

West28 Casino respects your privacy and aims to handle personal information fairly, carefully and transparently. This policy applies to information collected through the website, account services, customer support channels, gaming activity and related online features. It also applies when you provide information voluntarily, such as when you contact us with a question or request help with your account.

Personal information is information that identifies you, or that can reasonably be connected with you. The information handled by a casino website depends on the services you use and the information needed to operate those services. You may be able to browse some parts of the website without providing personal information, but account creation and the use of certain services generally require information to be collected.

By using the website, you should read this policy together with any other notices shown during registration, payments, verification or support interactions. Those notices may explain a particular use of information at the time it is collected. If this policy is updated, the latest version will be made available on the website. We encourage you to review it from time to time.

We use personal information only for appropriate business, service, security and compliance purposes. The main reasons information may be used include:

• Creating, maintaining and securing your account.
• Providing access to gaming, payment and account features.
• Confirming identity, age and account ownership where checks are required.
• Carrying out anti-fraud, anti-abuse and transaction monitoring checks.
• Processing deposits, withdrawals and other account instructions.
• Providing customer support and responding to complaints or enquiries.
• Improving the website, fixing technical faults and understanding general usage.
• Sending service messages, security notices and other account-related communications.
• Sending marketing communications where this is permitted and you have the required choice or consent.
• Meeting legal, regulatory, court, law-enforcement or other official requirements that apply to the service.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared with carefully selected service providers that help operate the website or deliver services. Examples may include payment providers, identity and verification services, technology providers, customer support tools, security services and professional advisers. These providers should receive information only where it is relevant to their role, and they may be required to protect it and use it only for agreed purposes.

Information may also be disclosed when necessary to investigate suspected fraud, protect users, enforce applicable terms, respond to a valid legal request or comply with an obligation. We do not intend to collect or use more personal information than is reasonably needed for the relevant purpose. Where information is transferred to a service provider or another location, appropriate safeguards may be used where required.

We keep personal information for as long as it is needed for the purpose for which it was collected, to provide services, resolve issues, maintain business records, protect security or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. This means a deletion request may not result in every record being removed immediately or completely where continued retention is required or permitted.

Depending on applicable privacy requirements and the circumstances of your request, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications. You may also ask questions about how information is used or request an explanation of a privacy decision.

Making a data request

To exercise your data rights, contact support@west28casino.wtf and clearly explain what you are requesting. You can use this address to ask for access to your data, correction of inaccurate details, deletion of your data, or withdrawal of consent to marketing. Please include enough information for us to understand and locate your request, but do not send payment passwords or unnecessary sensitive information by email.

For account security, we may need to verify your identity before providing information, changing account details or completing a request. We may ask for reasonable supporting information, and we may limit or refuse a request where this is allowed or required by law, including where fulfilling it could affect another person’s privacy, compromise security, prevent fraud detection or remove records that must be retained.

We aim to handle privacy requests fairly and within the timeframe required by applicable requirements. If a request cannot be completed in full, we will explain the relevant reason where appropriate. You should keep your account information accurate and tell us if your contact details or other important information changes.

If you have a privacy question, concern or complaint, please contact support@west28casino.wtf. We will review the matter and seek to respond using the information available to us. This policy does not remove any rights you may have under privacy rules that apply to you.